Product of the month

Service Centre Feedback

4 CommentsSaturday, 31 August 2013  |  TJReiki

We love Customer Feedback!

We love to receive feedback from our customers - both good & bad. Good, because it is nice to know that we have got some things right for our customers.... Bad, because, if we are doing something wrong, we can then make amends.

Customer feedback is vitally important, and will allow us to keep developing our site, to suit your needs. It would be great if you could leave any general service feedback comments here on our blog. We know that you provide specific scented candles product reviews, but this is more about the service that you have received, and your overall shopping experience with us.

 

We'd love to hear about:

  • How you found the website to navigate through
  • How easy/difficult it was to find what you were looking for
  • How easy/difficult it was to place an order
  • If you found the product reviews helpful in helping you decide to purchase or not
  • Speed of service and helpfulness
  • Any aspects of your shopping experience that you feel could be done better
  • Suggestions to make your shopping experience better

 

ALL reviews are read by us, and any suggestions made considered.  If we cannot implement your suggestion, we are happy to tell you why this is not possible - Equally, if we can implement your suggestions, and it will be of benefit to everyone concerned, then we will happily go forward with it. 

We very much look forward to hearing from you - and thank you for your time!

Leave your feedback in the comments section below!


Maria Brzezinska
Tuesday, 22 October 2013  |  11:15

I bought yesterday Yankee Candles Good air- room spray- odour eliminating and its wonderful item, kills instantly smell from my cigarettes just with only one or two spritzes to freshen a room--and it lasts! The bottle look small but upon using, I realize a little goes a long way. I heard before how wonderful room spray it is, but I was even more surprised, because this item arrived next day :) I am very happy with purchase and service and can recommend it to anybody. 5 stars service and 5 stars product. Thank you so much, Maria


TJReiki
Tuesday, 22 October 2013  |  11:59

Thank you Maria. We are delighted that you love the room spray and are happy with our service. Its a real shame that Yankee Candle are retiring this range - as the products are indeed remarkable


Jennifer Shakarji
Saturday, 2 November 2013  |  15:35

I found the exact glass stemmed candle holders I was looking for for our wedding centrepieces on this website. When I went to order them Terry emailed me to say there was not enough in stock but that he would email me as soon as they were in. I got an email soon after to say they were back in stock and ordered them. They just came today and I only ordered them on Thursday. They are gorgeous, elegant and exactly what I was wanting. Thank you so much for personal and speedy service. Jen x


TJReiki
Sunday, 21 August 2016  |  19:29

I want to Thank You for such great customer service you provided to me in my request for the Sarah Warren cards and for the cards that you did not have on hand at the time! This company went beyond my expectations to order in the cards that I had an interested in. Their service was fast, friendly and definitely customer focused. It was a pleasure working with the TJReiki company. I highly recommend this vendor and will purchase from them again in the future. Should I make it back to England, I will stop in and Thank Them in person. Cheers! Becky